Privacy policy

Last updated: March 4, 2026

Naima Wool Studio operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Naima Wool Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card, debit card, and financial account numbers, payment card information, and transaction details.

  • Account information: including your username, password, security questions, preferences, and settings.

  • Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.

  • Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry or discussing custom orders.

  • Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information: including information regarding your interaction with the Services.

Personal Information Sources We may collect personal information:

  • Directly from you: including when you create an account, place an order, or communicate with us.

  • Automatically through the Services: including from your device when you visit our websites, and through the use of cookies and similar technologies.

  • From our service providers: including Shopify and premium shipping carriers (DHL, FedEx).

How We Use Your Personal Information
We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process your payments, fulfill your orders, arrange for shipping, and facilitate returns.

  • Marketing and Advertising: To send promotional communications by email (if opted-in) and to show you online advertisements.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, and detect fraudulent activity.

  • Communicating with You: To provide customer support and discuss custom commission details.

  • Legal Reasons: To comply with applicable law or respond to valid legal processes.

How We Disclose Personal Information We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and third parties who perform services on our behalf (e.g., payment processing, fulfillment, and shipping).

  • When you direct or consent to our disclosure (e.g., to ship you products).

  • In connection with legal obligations or to protect the Services and our rights.

  • We do not sell your personal information.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee "perfect security." How long we retain your personal information depends on whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices
Depending on where you live (such as the EEA, UK, or US states like California under the CCPA), you may have the right to:

  • Right to Access / Know: Request access to personal information we hold about you.

  • Right to Delete: Request that we delete personal information we maintain about you.

  • Right to Correct: Request that we correct inaccurate personal information.

  • Managing Communication Preferences: You may opt out of promotional emails at any time.

International Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in, including in the Kyrgyz Republic, the US, and Canada.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact
Should you have any questions about our privacy practices, please contact us at: Business Name: Naima Wool Studio
⟟ address: Bldg. 17/1, 11th microdistrict, Bishkek, 720049, Kyrgyzstan.
☏ Email: studio@naimawool.com
✉ Phone: +996504881103

We reply to most emails within 6-12 business hours (Mon–Fri).